1. What is CodeRED?

The CodeRED Emergency Notification System is an extremely high speed communication service (1,000 calls/min.) allowing the Town of Kennebunk to notify citizens of an emergency situation. It enables the Town to provide mass notification quickly and easily. This service is free to all Kennebunk residents and businesses located within our incorporated limits.

2. How will I benefit from this service?

This high-speed telephone system will allow Town of Kennebunk officials to contact residents in order to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

3. What do I have to do to receive this benefit? To receive CodeRED calls, you must register your home, cell phone, or business phone number in the CodeRED database. Click Here to Sign up for CodeRED.

4. How does CodeRED work?

CodeRED delivers important messages through a high-speed telephone calling system to a phone number in the CodeRED database. Town staff will access CodeRED via a secure portal on the web. A “call area” will be marked, identifying street addresses. Telephone numbers will then be matched electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about an incident and possible instructions for action(s) to be taken.

5. What should I do if I receive a CodeRED message?

Listen carefully.
Follow instructions.
Do not hang up until you hear the whole message as it will not be repeated.
DO NOT call 9-1-1 unless instructed to do so as this will only tie up emergency lines.

6. What should I do if I don't receive a message?

If you don't receive a call it may be because your area of the community will not be affected, even if your residence is only a block away.

7. Will the system work with cell phones?

Yes, however, your cell phone number needs to be associated with your Town of Kennebunk address. For this reason, you are encouraged to register your cell phone number.

8. What is CodeRED used for?

CodeRED will be used for significant incidents and events, emergency and non-emergency, where the timely notification of an affected population or geographic area is essential.

9. How Do I Register?

The following information is required to add a telephone number into the “CodeRED” database: first and last name, address (physical address, no P.O. boxes), city, state, zip code, and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event a message is sent out via CodeRED. The system works with cellular phones but requires a Town of Kennebunk street address. When entering information, please fill out all screens because the newest data entered will replace any old or existing data already in the system.

For those who are hearing impaired the sign-up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may visit the Town's public library to use a computer to register.

THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outages, evacuation notices, missing persons, fires or floods, bomb threats, hostage situations, chemical spills or gas leaks, as well as other emergency incidents where rapid and accurate notification is essential for life safety.